Services

Take your business to the next level without missing a step
marketing

Marketing

Our creative pros help you design and launch your site, mobile app, email templates, custom pages, ad units and copyrighting. We’ve integrated with top email service providers like Silverpop, ExactTarget, and Sailthru so you can create, schedule, and launch targeted email campaigns from within the platform. Integrations with Facebook, Twitter, and Pinterest help you stay connected. And our comprehensive administrative portal gives you the analytics you need to optimize your marketing campaigns.

services

Leverage our expertise in marketing to create customized promotions that engage your customer. Supply your gift cards to our network of partner ecommerce sites or take advantage of other Blackhawk Network partner offers to resell on your site.

Our platform supports custom promotions and customer engagement tools:

  • Refer a Friend programs
  • Promotion codes
  • Social sharing tools
  • Charity support
  • Customer surveys
  • Built-in affiliate program
  • Gift card promotions
risk management

Risk management

Because Blackhawk Network hosts your site and manages payment, we take on fraud and chargeback risks as well as manage the customer service experience. We’re integrated with world-class data-driven risk management systems like Riskified, CyberSource and TransUnion to ensure the safety and security of your ecommerce site.

You will also benefit from Blackhawk’s proprietary Loss Prevention Application (LPA), which is designed around your specific needs, providing you the best defense for fraud.  We provide in-depth analysis including threshold scoring, linking analysis and heat mapping. A private portal delivers a customized loss prevention program you control.

Transunion

fulfillment

Fulfillment

Blackhawk is a full service organization with years of experience in fulfillment for physical and digital prepaid products. Through a variety of fulfillment options and best in class service, Blackhawk will work with you on the level of operational integration that fits your needs. We have turnkey solutions and can manage single and multiple recipients and fulfill direct to consumers or bulk to a business. Learn about our fulfillment capabilities available through our Digital Services solution.

settlement

Settlement

Blackhawk collects the funds from your customers on your behalf, for all transactions, through our payment processing system. As part of this, we manage chargebacks, refunds, fraud and any other transaction issues that you may incur on your site.

account management

Account management

Your program will benefit from the support of a best in class account manager assigned to your business. Our Account Managers are trained on the strategies and solutions needed to manage and grow your online sales. Your Account Manager will assist you with everything from platform support to consumer engagement strategies. BHN provides more than an online sales solution, it provides a business partnership designed to grow your sales.

support

Partner and customer support

Receive global technical support for multiple languages, local currencies, international payment gateways, and localization files. Our partner support team can help with any of your set up or website design questions.

We understand that every interaction counts. Our customer service team provides the support you need to answer your end consumer’s questions. We offer 24/7 support via offices in the USA and UK. Be confident that your customers will have the best experience with your brand when you work with Blackhawk Network.